You are soooo right. There are those "types" out there who are looking to be miserable. People who refuse to take responsibility for their own actions, or in this case their lack of action. He knew his blade would eventually become dull. He could have bought a spare. Could have taken it to have it sharpened. Could get a debit card so he can buy online. And a half a dozen other actions he could have taken. When I was young I actually enjoyed working in customer service, now I dread it. There are no longer manners or morals in the general public. By-gone days, so it seems. People now regularly switch out products putting their old used POS in the box they just bought and then attempt to return it. I would never have considered doing such a thing and was surprised when a store clerk opened my factory sealed return to see that it was the correct, unsued item inside. From what I have observed this is now standard operating procedure here in Southern California. How low will people go? Pretty darn low, so it seems. I'm sure there is a blogging website dedicated to idiot customers. (I know there is one for sharing wait-staff's customer related horror stories) Thanks for sharing this story. My heart goes out to you, having provided excellent customer service without blowing your cool. I'm glad you have a positive attitude about it, not letting this jerk-wad get to you. The world needs more people like you!
Customer Blackmail
in Thurisas' Blog
A blog by thurisas in General
Posted
You are soooo right. There are those "types" out there who are looking to be miserable. People who refuse to take responsibility for their own actions, or in this case their lack of action. He knew his blade would eventually become dull. He could have bought a spare. Could have taken it to have it sharpened. Could get a debit card so he can buy online. And a half a dozen other actions he could have taken.
When I was young I actually enjoyed working in customer service, now I dread it. There are no longer manners or morals in the general public. By-gone days, so it seems. People now regularly switch out products putting their old used POS in the box they just bought and then attempt to return it. I would never have considered doing such a thing and was surprised when a store clerk opened my factory sealed return to see that it was the correct, unsued item inside. From what I have observed this is now standard operating procedure here in Southern California.
How low will people go?
Pretty darn low, so it seems. I'm sure there is a blogging website dedicated to idiot customers. (I know there is one for sharing wait-staff's customer related horror stories)
Thanks for sharing this story. My heart goes out to you, having provided excellent customer service without blowing your cool. I'm glad you have a positive attitude about it, not letting this jerk-wad get to you.
The world needs more people like you!